Luxury is not a thing
It's an Experience

A new definition in customer care.


For us, the customer relationship starts before your Lincoln purchase and continues long into ownership. Our dedication, our experience and our unique range of services promise to create an effortless ownership experience.


Your 24/7 personal connection to vehicle solutions, services, roadside assistance and so much more. Lincoln's Concierge Team is dedicated to help in any way we can.


Simply schedule a pickup and we'll bring a loaner Lincoln to you. Then we'll deliver your Lincoln back to you washed2 and serviced. Service on your schedule is just one more example of seamless ownership.


Contact a personal Concierge. Schedule pickup & delivery.1 Find and reserve parking.4 Connect with your vehicle remotely when equipped with Lincoln ConnectTM.5 These are just a few features now available at the touch of a finger.


Experience Lincoln Tailored Immersion, an exclusive Lincoln Access Rewards benefit for new owners. This personalized, live virtual tour with a Lincoln Product Specialist is designed to effortlessly introduce you to your new vehicle's features and technology and answer any questions you may have.

1. Complimentary Lincoln Pickup & Delivery service is available for 2017 model-year and newer Lincoln vehicles within the 4-year/50,000-mile New Vehicle Limited Warranty. Owners of vehicles outside of the 4-year/50,000-mile New Vehicle Limited Warranty may arrange for the service at a cost. Mileage limitations may apply.

2. Availability depends on dealership participation. See dealer for details.

3. The Lincoln Way App, compatible with select smartphone platforms, is available via download. Message and data rates may apply.

4. Available in select cities.

5. Lincoln Connect includes complementary 5-year subscription for remote features excluding Wi-Fi hotspot, and starts with vehicle sale date. Subscription is subject to compatible 4G network availability. Evolving technology/cellular networks may affect future functionality. Certain restrictions, 3rd-party terms, or message/data rates may apply.

6. During ownership by first registered Lincoln Label owner during normal business hours at any participating Lincoln Black Label Dealer.

7. Maximum of two complimentary rentals. All taxes, fees (including but not limited to Air Conditioning Excise Recovery Fee, Concession Recovery fee, Vehicle License Recovery Fee, Energy Recovery Fee, Tire Management Fee, and Frequent Traveler Fee) and surcharges (including but not limited to Customer Facility Charge and Environmental Fee Recovery Charge) are the client's expense.